Description
This course is designed to develop and enhance students’ communication skills (listening, questioning and presentation) essential for the implementation of pharmaceutical care. The course aims at providing students with various tools for interpersonal communication with patients and other members of the healthcare team. At this early stage, students will be introduced to basic approaches facilitating patient education, trained to overcome communication obstacles, and maintain safe and effective information exchange and retrieval.
Program
Bachelor of Pharmacy-B Pharm
Objectives
- a. Knowledge and Understanding
a.1. Describe the importance of communication in human life and the different methods for communication
a.2. Identify the 4 behavior styles: Directive [commanding] – Analytic [reflective & deep] - Supportive [Friendly]-Emotional [sensitive] and how to deal with them in different situations
a.3. Recognize the pharmacist responsibility in the communication process with the patients, caregivers and the other health care professionals to promote accurate safe prescribing of medications
b. Intellectual Skills
b.1. Select appropriate communication and education techniques to facilitate communication with the patient and health care professionals for successfully implementing the care plan.
b.2. construct the concept of patient-centered care and its value on the patient and the national health care system
b.3. Modify information as I-message rather than you-message to minimize conflicts between health care team
b.4. Select appropriate intervention to address illegal, unethical or unprofessional actions and situations in practice.
b.5. Solve issues with the drug supply chain, including drug storages and drug recall and develop procedures to ensure the proper disposal of the expired products.
c. Professional and Practical Skills
c.1. Apply communication techniques that maximize safety and understanding, including repeating back verbal orders, using recognized terminology and avoiding unnecessary or unsafe abbreviations
c.2. Compose the awareness of patients and other health care professionals in clear acceptable ways about safe and proper use of medicines.
c.3. Apply appropriate interviewing techniques according to the setting and patient education, age and culture, to gather information from the patient.
c.4. Apply appropriate communication techniques to deliver the educational session according to the audience.
d. General and Transferable Skills
d.1. Practice effective communication skills to professionally manage disagreement and conflicts in practice settings, and improve relationship with patient
d.2. Communicate with assertiveness (confidence and firmness) when the situation dictates fast and firm interference
d.3. Improve self-confidence based on evidence-based decision making at workplace
d.4. Verify community-based clinical preventive services into daily practice
